Work with us!

At UKO, we develop purposefully designed boutique accommodation spaces across Sydney that enable people to connect & network. Our residents have access to their private apartment but to shared living spaces where they can work,
mingle, entertain, or relax. UKO is where real friendships are made and many stories have begun.

Your missions

• Deliver excellent resident experience and respond to all the feedback in relation to their living experience at ume and UKO;
• Coordinate maintenance requests and property issues reported by residents or internal employees;
• Support leads throughout the application process (leasing and payments), and support the extension process;
• Follow up on rent payments, create/Manage tenant invoices , manage lease breaks and debtors ledger;
• Update weekly reports and follow up all rental payments in accordance with the company terms;
• Operate booking system (RMS);
• Coordinate, manage and process refunds;
• Answer emails and messages from head office, the community hosts guests, finance, potential guests and
  contractors;
• Support the House Managers with their daily duties.

Remuneration: unpaid

To discuss the position or apply please email careers@uko.com.au

At UKO, we develop purposefully designed boutique accommodation spaces across Sydney that enable people to connect & network. Our residents have access to their private apartment but to shared living spaces where they can work,
mingle, entertain, or relax. UKO is where real friendships are made and many stories have begun.

Your missions

• Conduct Rental Market Analysis: Analyse the rental market thoroughly and generate insightful reports on trends and local market rates for the management team.
• Assist in gathering Comp-set intel and benchmark UKO as the greatest accommodation operator.
• Contribute to Adhoc Projects: Play an integral role in diverse adhoc projects, including maintaining comprehensive records of all properties and tenancies, organizing property management data, and overseeing data migration, among other responsibilities.
• Assist in monitoring leasing activities. Keep a vigilant eye on leasing activities and promptly provide detailed updates and insights to the management team.
• Audit online property listings and the brand website to ensure that all information is up-to-date and that properties are presented effectively in the market.

Qualifications

• Analytical skills
• Highly organised with an eye for detail
• Good-level of excel skills

Remuneration: unpaid

To discuss the position or apply please email careers@uko.com.au

We’re looking for a new UKO superstar in Sydney!

Really exciting opportunity for a hospitality and/or real estate professional with management experience who loves to make something their own and take care of a community of residents. Join us and take a leading role in building & shaping UKO!

About UKO

At UKO, we operate community-driven and focused boarding houses and built-to-rent properties across Sydney and Melbourne that enable people to connect & network. Our residents have access to their private studios/apartments and to shared living spaces where they can work, mingle, entertain, or relax. UKO is where real friendships are made and many stories have begun.

About the role

The Cluster Operations Manager will be responsible for leading and training a team of 3-4 Community Managers, developing pricing strategies, monitoring market trends, and managing all aspects of a property cluster and ensuring compliance with regulations.  

This is a newly created role in New South Wales and will be fundamental in supporting our team to deliver the best experience and services to residents and landlords, achieving financial targets and goals, and for upskilling a team within the region, as well as working alongside the senior leadership team on growth and ad-hoc projects.  

As a Cluster Operations Manager, you will have full accountability for your area.  You’ll be responsible for maximising business growth, focusing on leasing strategy and operational efficiencies.  You will help each individual overcome areas of development including how to sharpen their sales and rate strategy approach, improve time management, effectively manage all aspects of the building, resident satisfaction, and community engagement.  

In this role, you’ll assume leadership and accountability for managing your team.  You’ll actively participate in the recruitment process and be instrumental in developing a personalised onboarding and training plan for each team member. Additionally, you’ll take on the responsibility of covering their duties during annual leave periods. 

As part of your responsibilities, you will also be required to manage a small property portfolio.  

This role is a senior strategic position within a rapidly expanding company, offering a dynamic work environment where each day presents unique challenges. You will thrive in resolving property-related issues, demonstrating adaptability to changing property needs, and you will work with the General Manager to develop improvements in the day-to-day operations of the Community Manager roles. 

Furthermore, you will also contribute to various ad hoc projects as needed. 

During the first 6 months, you will assist the team with the training and implementation of a new property management system and will help the business to scale by defining and implementing new processes.  

Your responsibilities

• Develop and execute pricing strategies to maximise revenue and occupancy. 
• Onboard, develop, and empower a team of Community Managers professionals.  
• Set performance goals and conduct regular performance evaluations with the team.  
• Monitor market trends and competitors and provide market analysis.  
• Manage annual operating budgets. 
• Manage the property resources including property staffing changes.  
• Ensure all day-to-day property tasks are performed in line with the relevant legislation.  
• Manage and improve all operational aspects of property management by helping develop consistent and effective procedures. 
• Build and maintain strong relationships with landlords and property owners and address landlord-related issues and concerns effectively. 
• Review and approve invoices related to operations and expenses.  
• Perform regular inspections and audits to ensure all properties and locations adhere to brand standards and guidelines.  
• Review and submit the monthly management reports for all properties. 
• Address escalated matters from internal and external stakeholders with diplomacy and professionalism. 

Background, prior experience & skills

• Degree or diploma in sales, marketing, hospitality management, or business [desirable] 
• Property Certificate of Registration [desirable] 
• At least 2 years’ experience managing a small to medium size team.  
• Background in sales and operations management, preferably in the Real Estate sector. 
• Track record achieving financial results/KPIs, preferably in a sales-driven environment.   
• Strong financial acumen and budgeting experience. Ability to analyse data and make strategic decisions. 
• Tech-savvy with a proven track record of successfully implementing process and systems in previous roles. 
• Ability to efficiently organise tasks and prioritise deliverables in a fast-paced work environment. 
• Knowledge of brand standards and quality assurance. 
• Strong communication and problem-solving skills. 
• Exceptional interpersonal skills. 

Key Personal Drivers 

• Works to contribute to a positive team environment. 
• Takes accountability and responsibility for ensuring own and other actions. 
• Understands how their personal behaviour affects others and is committed to establishing positive interactions. 
• Remains current with industry and customer trends. 
• Cultivates a solution-oriented approach to all tasks, problems, and challenges. 

This is a great role for someone experienced in real estate, hospitality, and/or property management and endowed with an entrepreneurial mindset, who would love to take more ownership in their career and guide a team of autonomous Community Managers to success.

The ideal candidate will be able to hit the ground running, is self-motivated, can work autonomously and is looking for a long-term career as our brand moves through its growth phase of opening new properties across the country. 

To discuss the position or apply please email careers@uko.com.au

We look forward to hearing from you!

We’re looking for a new UKO superstar in Sydney!

Really exciting opportunity for a hospitality and/or real estate professional with management experience who loves to make something their own and take care of a community of residents. Join us and take a leading role in building & shaping UKO!

About UKO

At UKO, we operate community-driven and focused boarding houses and built-to-rent properties across Sydney and Melbourne that enable people to connect & network. Our residents have access to their private studios/apartments and to shared living spaces where they can work, mingle, entertain, or relax. UKO is where real friendships are made and many stories have begun.

About the role

The Community Manager plays a pivotal role in overseeing the property’s operational and financial performance, taking full responsibility for achieving revenue Key Performance Indicators (KPIs) and maximising Gross Operating Profit (GOP) by effectively managing occupancy and weekly average rates.   

Serving as the primary point of contact for residents, landlords, coworkers, and external contractors, the Community Manager will ensure optimal site presentation and oversee every aspect of the resident journey – from pre-arrival to departure – including the management of ongoing, periodic, and outgoing inspections. 

This management role exhibits a passion for delivering exceptional customer service and maintaining a deep understanding of real estate market trends.  This is a perfect role for a sales-driven individual, with strong business acumen, who is willing to take full ownership of a property cluster and develop management skills in a small, but fast-growing organisation.  

Your responsibilities

Leasing 

• Lead the property leasing strategy by maximising occupancy and weekly average rate and managing gaps between leases.  
• Manage and keep up-to-date online property listings across all marketing channels.  
• Organise and run private property viewings with potential tenants.  
• Attend & contribute to sales meetings to ensure information is shared and communicated. 
• Perform market analysis and provide a revenue forecast.  

Operations  

• Carry out incoming and outgoing inspections.    
• Conduct routine inspections to adhere to the preventative maintenance schedule.  
• Ensure all vacant apartments are presentable and in perfect condition for residents to move in.  
• Ensure common areas of all properties are clean and presentable.  
• Manage property contractors and services such as cleaning, linen, gardening, etc…  
• Attend maintenance issues with the support of the facilities management team.   
• Comply with accommodation rules & legislation.  

Resident Experience 

• Build a community environment through resident engagement and organising social events.  
• Drive positive resident reviews.   
• Address all resident inquiries promptly. 
• Ensure all residents comply with accommodation rules & legislation.  

 Background, prior experience & skills

• Desirable; A degree or diploma in sales, marketing, hospitality management, or business.  
• Desirable; Certificate of Registration. 
• Previous experience in property leasing, real estate, or customer-facing roles is preferred. 
• A results-oriented mindset, consistently striving to exceed sales targets and performance goals. 
• Effective time management, multitasking, and organisation skills are necessary to handle multiple administrative tasks. 
• Detail-oriented and skilled in maintaining accurate records.  
• A strong focus on delivering exceptional customer service and creating positive experiences for residents.   
• Excellent interpersonal and communication skills, with the ability to convey information clearly and persuasively.  
• Self-motivated and capable of working autonomously.  
• Willing to be on call after hours in case of emergency.  
• Problem-solving skills and the ability to think outside the box.  
• A sound understanding of rental regulations and property legislation is preferred.  

The ideal candidate will be able to hit the ground running, is self-motivated, can work autonomously, and is looking for a long-term career as our brand moves through its growth phase of opening new properties across the country. 

To discuss the position or apply please email careers@uko.com.au

We look forward to hearing from you!